These Terms and Conditions of Trade form part of any contract or order between any customer and Urban Office Interiors Ltd for the supply of goods and services. The Customer shall be deemed to be aware of these Terms and Conditions subject to whether or not the Customer has seen them. Urban Office Interiors Ltd only supplies goods to businesses and not private individuals and thus the Distance Selling Regulation is exempt. Price: 1. All prices are subject to VAT at the current rate of 20.00% as of 4th January 2011 Payment: Urban Office Interiors Ltd accepts payment in several forms. Cheques should be made payable to “Urban Office Interiors Ltd”. BACS payments are our preferred method of payment. Our BACS details can be found at the bottom of every quote and invoice. Payment terms: 1. The Customer will pay for the goods when the order contract is signed. After the first order the Customer may decide to open an account with Urban Office Interiors Ltd (subject to credit reference) and have the option to pay for any goods within 21 days. Maximum credit given to any one account will be £2000 unless an agreement is made between the Customer and Urban Office Interiors Ltd. Orders over this maximum amount will incur a 50% deposit to be paid at the time the goods are ordered. 2. If an account hasn’t been opened then we require prompt payment within 7 days after the final delivery. 3. In the event of late payment by the Customer, Urban Office Interiors Ltd reserves the right to charge 3% per day from the due payment date of the total order amount. Delivery: 1. Goods are the responsibility of Urban Office Interiors Ltd whilst in transit to the Customer. Liability of the goods is passed on to the Customer after a delivery signature by the Customer or a representative of the Customer has been received by the delivery team. The goods will still remain the property of Urban Office Interiors Ltd until paid in full. 2. Any damages or manufacturers faults should be noted and Urban Office Interiors Ltd shall be informed in writing within 2 days of delivery. 3. Urban Office Interiors Ltd will not accept any returns unless prior agreement in writing at time of order. Any accepted returns to Urban Office Interiors Ltd by the Customer will be charged at 30% RRP even with prior agreement (Specially made furniture can not be returned). 4. All delivery dates are an estimate and Urban Office Interiors shall not be liable to any losses by the Customer. 5. The Customer will have safe and easy access to their premises for the delivery team to deliver the goods and all furniture sizes must be checked by the customer prior to ordering so that the delivery can access all entrances to the delivery point. 6. Delivery is to tailgate or to ground floor reception only (depending on manufacturer) and within easy access to the delivery team. Any extra work carried out such as delivery to a different floor will be charged as installation unless an agreement is made with the Customer and Urban Office Interiors Ltd. 7. Urban Office Interiors Ltd have the right to raise a storage charge for any period over the original delivery date and additional charges for extra transport, handling and insurance caused by the Customers failure to take delivery beyond the original delivery date (this includes installation). 8. Delivery dates are approximate and we will endeavor to meet these dates. 9. Delivery delays do happen and are sometimes cancelled due to reasons outside of our control. We cannot be held responsible for these delays. These include; weather, traffic / accidents / breakdowns and other travel issues. We will of course try to keep you up to date with any such issues. Installation: 1. The installation will be carried out by Urban Office Interiors Ltd or by a contractor team employed by Urban Office Interiors Ltd. 2. Installation is charged at time of order unless otherwise stated. 3. The Customer must have the installation area clear and ready for the installation team. This is to provide the installation team with a safe working environment and to allow a speedy installation to benefit the Customer. 4. The installation team will not touch any form of I.T. so please do not ask them to. All I.T. should be removed and handled by the Customer. Guarantee. 1. Most office furniture supplied by Urban Office Interiors Ltd is supplied with a 5 year manufacturer’s guarantee unless stated. 2. The guarantee does not cover damage resulting from misuse, neglect, or by accident and applies when the product is used during normal office hours unless otherwise stated. Product failure due to fair wear and tear is excluded and the guarantee is applicable to the UK mainland only. The Product. 1. Urban Office Interiors Ltd and Manufacturers reserve the right to alter a product in the benefit of product development at any time with out prior notice. 2. If an item is damaged in transit, has a fault or fails under guarantee, the item/s will be repaired under the manufacturer’s terms. If a repair cannot be made due to parts, excessive fault or discontinued item, then a replacement or alternative product will be supplied to the manufacturer’s terms.